Question 1

Do I give you the window size or the finished blind size?

Accepted Answer

Give us the exact opening in millimetres and we apply the deduction, because it differs by product — 5 mm each side for a roller, 3 mm for a venetian headrail, none at all where the blind runs in side channels. If you deduct as well, we both do it and you get a 20 mm gap down each side.

Question 2

What is the difference between an inside and an outside mount?

Accepted Answer

An inside mount sits within the reveal for a neater look and a usable sill, but needs depth: 65 mm for a standard roller, 80 mm to conceal the roll in a cassette, 55 mm for a 25 mm venetian. An outside mount fixes to the wall in front of the opening, blocks edge light far better, and is the right answer when the reveal is shallow or badly out of square.

Question 3

My window is not square. Does that matter?

Accepted Answer

Measure both diagonals; a difference over 5 mm means the opening is out of square. Tell us the figure. We either shape the bottom rail to follow the sill or recommend an outside mount, because an inside-mounted blind in a skewed reveal shows a visible wedge of light down one side.

Question 4

Can I measure myself instead of booking a site visit?

Accepted Answer

Yes. We accept client-own-measure orders against a signed measurement sheet, but a remake needed because the figures were wrong is chargeable — that is the trade-off. Site measurement is free within our service area, and we recommend it for anything above eight openings, above stair level, or shaped.

Question 5

How long does installation take?

Accepted Answer

A three-bedroom home with eight to twelve openings is normally one visit of three to four hours. Commercial work is quoted as a programme: fourteen office floors and 1,180 windows ran over twelve consecutive nights at two floors per night.

Question 6

What do you drill into — can you fix to an aluminium window frame?

Accepted Answer

We fix into concrete, hollow block with the right anchor, or solid timber. We do not fix into the glazing bead, the glass frame or structural silicone: building management prohibits it and on a curtain wall it voids the façade warranty. On curtain walls, brackets go to the slab edge, the ceiling bulkhead or a sub-frame we supply.

Question 7

Will brackets hold on gypsum board?

Accepted Answer

Light rollers, yes, with toggle anchors rated well above the load. Heavy units will not: a 2400 x 2400 mm wood blind weighs about 11 kg and needs timber backing or a fixing into the stud. Tell us the wall build-up at bracket height when you order and we bring the right fixings.

Question 8

What should I prepare before your installers arrive?

Accepted Answer

Clear about a metre in front of each window and take down existing curtain rods, or ask us to remove and dispose of them. In a condominium, file the work permit and book the service lift two to three days ahead — only the unit owner can file it, but we will supply the insurance certificate and worker IDs your admin office asks for. Someone over 18 needs to sign the completion sheet.

Question 9

What does the 5-year warranty cover?

Accepted Answer

5 years on mechanisms, brackets, tubes, headrails and our workmanship. Motors carry three years and their lithium batteries two. Fabric is covered for two years against manufacturing defects, delamination and seam failure. It is a repair-or-replace warranty with parts and labour included within our service area.

Question 10

What is not covered?

Accepted Answer

Storm damage to an exterior blind left down above 60 km/h, pressure-washing, immersion or machine-washing of fabric, bleach or solvent damage, forcing a jammed mechanism instead of calling us, unauthorised repairs, pet damage, and normal fading beyond the stated colourfastness period. Removing and refitting a blind at a new address is a chargeable service, not a warranty item.

Question 11

How do I make a warranty claim?

Accepted Answer

Send your reference code or invoice number and a photo of the fault to hello@casaverdeblinds.ph, or message us on Viber. We respond within 24 hours and attend within five working days inside our service area. We hold parts for every product we have sold for at least five years, so a repair does not become a replacement.

Question 12

Is the warranty transferable if I sell the property?

Accepted Answer

Yes. The warranty follows the installation address for its full term, so a new owner can claim on it without re-registering. What is not transferable is a claim for damage caused after handover by someone else.

Question 13

How often should blinds be cleaned?

Accepted Answer

Vacuum with a brush attachment monthly, and do a full wipe-down every six months. Kitchens need it quarterly because airborne grease binds dust into a film that dry dusting will not lift. Exterior blinds within a kilometre of the sea should be rinsed quarterly to keep salt off the fabric and hardware.

Question 14

Can I wash blackout fabric?

Accepted Answer

No. Dust and vacuum only. The acrylic foam backing that makes it blackout delaminates when soaked, and the failure appears weeks later as bubbles and a stiff panel. It cannot be repaired and it is not a warranty defect. Screen fabrics are different — those wipe clean with a damp cloth and mild soap.

Question 15

How do I get rid of mould spots in a bathroom or a closed-up unit?

Accepted Answer

Dab with 1:4 white vinegar in water, leave a few minutes, wipe with clean water and dry the fabric fully with the blind lowered and the window open. Never bleach fabric. Then fix the cause: persistent mould means the room is too humid for that product, and the right answer there is a PVC roller or faux wood rather than a cleaning routine.

Question 16

Can I use furniture polish on wood blinds?

Accepted Answer

No. Silicone and wax polishes build a film that traps dust and can soften the lacquer. Dust dry, or use a barely damp cloth followed immediately by a dry one. Standing water on an end grain is what starts a warp, so dry any spill straight away.

Question 17

How long does the battery last and how do I recharge it?

Accepted Answer

About six months at one cycle a day from a 2000 mAh lithium tube motor, charged by USB-C from a power bank or a phone charger in roughly four hours. The motor warns you with a beep and a slow run before it runs flat, and it keeps its limits and positions while charging.

Question 18

Will motorised blinds work during a brownout or if the Wi-Fi is down?

Accepted Answer

Battery motors are unaffected by either. Mains motors stop where they are during an outage and resume on restoration, with positions stored in the motor rather than the bridge. Wi-Fi only carries the app and voice control — the radio remote and any wall switch keep working with the internet down.

Question 19

Can you motorise blinds I already have?

Accepted Answer

If they are rollers on a 38 mm tube, usually yes: a battery tube motor drops into the existing tube on the existing brackets, so you keep the fabric. We check the tube diameter, the fabric weight and the bracket type first. Venetians, verticals and Roman blinds need their own motor types and are assessed case by case.

Question 20

How loud is the motor, and can I still operate a blind by hand?

Accepted Answer

Under 38 dB at one metre — quieter than a running electric fan, which is the specification we hold to because these run at 6 am in bedrooms. Every motorised unit keeps a manual override, and every installation includes a 15-channel radio remote so you are never dependent on a phone.

Question 21

What are your payment terms?

Accepted Answer

For homes: 50% on order confirmation, because production starts by cutting fabric to your sizes, and the balance on completed installation. For corporate accounts with a purchase order we work on 30-day terms after acceptance. Government contracts are billed after inspection and acceptance with no mobilisation payment, as procurement rules require.

Question 22

Do you issue a BIR sales invoice, and can we claim the VAT?

Accepted Answer

Yes. We are VAT-registered and issue a BIR-registered sales invoice with our TIN against every order, which is what your accountant needs for input VAT. For government transactions we handle the 5% creditable withholding VAT and the expanded withholding tax deducted at source — creditable, not final, since RA 10963 (TRAIN) changed that treatment on 1 January 2021 — and we issue the corresponding documentation.

Question 23

How can I pay, and do you offer instalments?

Accepted Answer

Bank transfer, InstaPay or PESONet, GCash, and cheque for corporate accounts; card payments at either showroom. Selected credit cards offer 0% instalments over three to six months on orders above ₱20,000 — ask before you pay, because it cannot be applied retroactively.

Question 24

Is the quoted price final?

Accepted Answer

The quotation is valid for 30 days and the price is fixed once we have site-measured and you have approved the fabric. Delivery and installation within our service area are included; outside it we bill travel per kilometre and quote it up front. Changes to size or fabric after cutting has started are chargeable, because a made-to-measure panel cannot be resold.

Question 25

What is the lead time from order to installation?

Accepted Answer

Ten to fifteen working days for most products from approved measurements. Real wood blinds and imported specialty fabrics run twenty to twenty-five. Commercial projects run to an agreed programme instead, phased by floor or wing. We confirm the installation date once your fabric has been cut, not before.

Question 26

Do you deliver outside Metro Manila and Cavite?

Accepted Answer

Delivery and installation are included across Metro Manila, Cavite, Laguna, Rizal and Bulacan. Elsewhere in Luzon we either send a team with travel costs quoted up front, or crate the blinds for freight with an installation guide and phone support if you prefer to use a local fitter.

Question 27

What happens if a typhoon delays my installation?

Accepted Answer

We reschedule at no charge, and we do not install exterior blinds or work at height under Signal No. 2 or above. Extended power outages also stop cutting at the factory in Trece Martires. Either way you hear from your coordinator the same day rather than finding out when nobody arrives.

Question 28

Can I collect my order from the factory?

Accepted Answer

Yes. Collect at Barangay Aguado, Trece Martires, Cavite with your sales order reference, Monday to Friday 8 am to 5 pm or Saturday morning. Orders are packed and labelled per room with brackets and fixings bagged per blind, and we deduct the delivery charge from your balance.

Frequently asked questions

Measuring

Installation

Warranty

Care

Motorised blinds

Payment

Delivery

Frequently asked questions

Measuring

Do I give you the window size or the finished blind size?+

What is the difference between an inside and an outside mount?+

My window is not square. Does that matter?+

Can I measure myself instead of booking a site visit?+

Installation

How long does installation take?+

What do you drill into — can you fix to an aluminium window frame?+

Will brackets hold on gypsum board?+

What should I prepare before your installers arrive?+

Warranty

What does the 5-year warranty cover?+

What is not covered?+

How do I make a warranty claim?+

Is the warranty transferable if I sell the property?+

Care

How often should blinds be cleaned?+

Can I wash blackout fabric?+

How do I get rid of mould spots in a bathroom or a closed-up unit?+

Can I use furniture polish on wood blinds?+

Motorised blinds

How long does the battery last and how do I recharge it?+

Will motorised blinds work during a brownout or if the Wi-Fi is down?+

Can you motorise blinds I already have?+

How loud is the motor, and can I still operate a blind by hand?+

Payment

What are your payment terms?+

Do you issue a BIR sales invoice, and can we claim the VAT?+

How can I pay, and do you offer instalments?+

Is the quoted price final?+

Delivery

What is the lead time from order to installation?+

Do you deliver outside Metro Manila and Cavite?+

What happens if a typhoon delays my installation?+

Can I collect my order from the factory?+